Fran Truglio has been with Dickinson Group since 2006 as a remarkable Senior Team Leader of Customer Service. Ms. Truglio is an experienced and trusted adviser to her colleagues. Her value to the organization’s success is paramount as an oriented leader. Ms. Truglio is responsibilities for complex member, provider, and client services inquiries related to eligibility, benefit plan design, predetermination of services, backend claims inquiries, claim denial explanations and claims adjustments. Ms. Truglio works closely with both Claims and Fund Administration Services.